Level Two Certificate in the Principles of Customer Service

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What is the course about?

The programme has been designed for people who are employed in any type of business but who are in customer-facing roles. The programme identifies the required competencies and helps candidates develop and demonstrate these skills for effective operation of customer service in all business environments.

What will be studied?

  • Providing customer service within the rules
  • Giving customers a positive impression of yourself and your
  • organisation
  • Promoting additional products or services to customers 
  • Going the extra mile in customer service
  • Dealing with customers in writing or using ICT
  • Dealing with customers face to face
  • Dealing with customers by telephone
  •  Delivering reliable customer service

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Duration

Flexible

Locations

Beverley, Bridlington, Employer premises/Location flexible, Hull

Attendance

Part-time

Start Date

Flexible start dates