Level Two Certificate in the Principles of Customer Service

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What is the course about?

The programme has been designed for people who are employed in any type of business but who are in customer-facing roles. The programme identifies the required competencies and helps candidates develop and demonstrate these skills for effective operation of customer service in all business environments.

What will be studied?

• Providing customer service within the rules
• Giving customers a positive impression of yourself and your
• organisation
• Promoting additional products or services to customers 
• Going the extra mile in customer service
• Dealing with customers in writing or using ICT
• Dealing with customers face to face
• Dealing with customers by telephone
•  Delivering reliable customer service

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