Level Two Motor Vehicle Autocare Technician Apprenticeship

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What is the course about?

An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or “Fast-Fit” Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.

The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.

What will be studied?

  • Tyre legislation
    Fundamentals of specific vehicle systems
    Health and Safety legislation
    Following work place procedures
    Carrying out vehicle safety inspections and routine maintenance
    Data protection requirements
    Sales principles
    Stock procedures
    Replacement of components
    Using speciality tools and equipment
    Identifying correct parts
    Communication

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Duration

24 months + 3 months to complete end point assessment

Locations

Beverley, Employer premises/Location flexible

Attendance

Full-time

Start Date

Flexible start dates