Level Two Customer Service Practitioner Apprenticeship

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What is the course about?

Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.

What will be studied?

  • Developing self to achieving targets and goals
    Regonition of regulations and legislation within own organisation
    Principles of business
    Contribute to a customer focused experience
    Provide customer service
    Manage customer expectations

Optional Units:

  • Working in a sales enviroment
    Working in an administrative environment
    Working in a contact centre enviroment
    Customer service principles
    Working in a retail environment
    Social media in a work environment

Ok I'm interested

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Duration

14 months

Locations

Beverley, Bridlington, Employer premises/Location flexible

Attendance

Full-time

Start Date

Flexible start dates