Customer Service Practitioner, Level Two Apprenticeship

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What is the course about?

Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.

What will be studied?

  • Greeting customers
  • Offering advice and guidance
  • Customer interaction – face-to-face, telephone, post, email, text, social media
  • Dealing with orders and/or payments
  • Aftercare service
  • Measuring impact of the service and the customer experience

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Duration

12 months

Locations

Beverley, Bridlington, Employer premises/Location flexible, Hull

Attendance

Full-time

Start Date

Flexible start dates