Level Two Customer Service Practitioner Apprenticeship
What is the course about?
Suitable for those wishing to act as first point of contact for delivery of high quality products and services for their company. Delivery may be at company premises, digitally or through visiting customers.
What will be studied?
- Developing self to achieving targets and goals
Regonition of regulations and legislation within own organisation
Principles of business
Contribute to a customer focused experience
Provide customer service
Manage customer expectations
- Working in a sales enviroment
Working in an administrative environment
Working in a contact centre enviroment
Customer service principles
Working in a retail environment
Social media in a work environment
Ok I'm interested
Want to find out more about this course or any other course? Use the link below to get in touch
Beverley, Bridlington, Employer premises/Location flexible
Flexible start dates