Level Three Customer Service Specialist Apprenticeship
What is the course about?
This apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant or manager, and contact centre operator.
What will be studied?
- Developing self
Customer service legislation, regulation, policies and procedures
Effective team working
Brand, image and reputation
Business knowledge and understanding in a customer service environment
Specialist customer service knowledge and skills
Handling and resolving complex customer service issues
Improvement to customer service delivery
- Team leading
Planning and implementation of a sales campaign (s)
Use of social media in own organisation
Coaching and mentoring
Ok I'm interested
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Employer premises/Location flexible
Flexible start dates