Level Three Customer Service Specialist

Return to list

What is the course about?

The main purpose of a customer specialist is to be a professional for direct customer support within all sectors and organisation types. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

What will be studied?

Knowledge and Skills:

  • Business knowledge and understanding
  • Customer journey knowledge
  • Knowing your customer and their needs/customer insight
  • Customer service culture and awareness
  • Business focused service delivery
  • Providing a positive customer experience
  • Service improvement

Behaviour and Attitude:

  • Develop self
  • Ownership and responsibility
  • Team working
  • Equality
  • Presentation

Ok I'm interested

Want to find out more about this course or any other course? Use the link below to get in touch

Enquire about this course

Duration

15 Months

Locations

Beverley, Bridlington, Employer premises/Location flexible, Hull

Attendance

Full-time

Start Date

Flexible start dates