Level Three Customer Service Specialist Apprenticeship

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What is the course about?

This apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant or manager, and contact centre operator.

What will be studied?

  • Developing self
    Customer service legislation, regulation, policies and procedures
    Effective team working
    Brand, image and reputation
    Business knowledge and understanding in a customer service environment
    Specialist customer service knowledge and skills
    Handling and resolving complex customer service issues
    Improvement to customer service delivery

Optional Units:

  • Team leading
    Retail operations
    Planning and implementation of a sales campaign (s)
    Marketing management
    Use of social media in own organisation
    Project management
    Coaching and mentoring

Ok I'm interested

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Duration

14 Months

Location

Employer premises/Location flexible

Attendance

Full-time

Start Date

Flexible start dates