Level Five Operations/Departmental Manager Apprenticeship

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What is the course about?

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

What will be studied?

• Delivering operational plans
• Managing projects
• Leading and managing teams
• Interpersonal skills and different forms of communication
• Financial and resource management
• Coaching and mentoring

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